telecommunications publication covering network management, call centers and data communications.
- http://www.commweb.com/
Provide insights and recommendations - from premises systems to multimedia networks, call centers to trading rooms.
- http://www.comsci.com/
The Professional Teleservice Management Association (PTMA) provides a forum for call centers to promote and share their knowledge of training, operations, strategies, and technology.
- http://www.ptmasa.com
Contact center simulation-based training program for customer service, sales and coaching.
- http://www.ulysseslearning.com
Agent and supervisor call center training on the web or CD-ROM.
- http://www.isi-elearning.com/
A multi-service telecommunications bureau offering long distance or 800/900 business services.
- http://www.800adept.com/
Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
- http://www.tpath.com/
Timeshared network based telesales dialing system.
- http://www.stonehousecom.com/
Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
- http://www.whitepajama.com/
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ePacific Global
Philippine based telemarketing specialists offering inbound and outbound services, offshore outsourcing, call center management and customer support.
- http://www.epacificglobal.com
Extend Communications
Offer inbound services, providing order taking and direct marketing response services in the U.S. and Canada.
- http://www.extendcomm.com/
Tele-Direct
Offers a variety of inbound and outbound solutions.
- http://www.tele-direct.com/
LiveAssistance
Text chat with operators on behalf of companies around the world.
- http://www.liveassistance.com/
LiveAssistance
Provides a one-on-one text chat,sales support, lead generation, and site navigation for real estate agents.
- http://www.liveassistance.com/
Robbins Telecommunications
Providing call center, answering service, order taking, and telemarketing services.
- http://www.robbinstelecom.com/
Alpine Access
Home based virtual call center providing a variety of services.
- http://www.alpineaccess.com/
Torcom Call Center
Catalog and literature response, reservation scheduling and web-enabled agents.
- http://www.torcom.com/
Connect Plus LLC
National 24/7 live operator services, order processing, telemarketing, data processing, invoicing. Specializing in small, start up, home based or internet business.
- http://www.connect-dataplus.com/
Tasco Teleservices
Inbound telemarketing, answering service, voice messaging, and order entry.
- http://tascoteleserve.com/
Tel-Us Call Center
Telecommunications call center provides order taking, traditional answering, voice mail, and lead generation information.
- http://www.tel-us.com/
Tel-Us Call Center
Provides order taking, traditional answering, voice mail, and lead generation.
- http://www.tel-us.com/
Answer All
Call center specializing in the service industry.
- http://answerallusa.com/
Alta Resources
Offering interactive call center solutions.
- http://www.altaresources.com/
Relay Communications
Offering order taking services for inbound telemarketing, call center services, answering services, call centers, credit card verifying, digital pager services, help desk services, and credit card processing
- http://www.relaycom.com/
All West Inbound Services
Call center specializing in order taking, customer service and technical support.
- http://www.allwestcallcenters.com/
Graven, Austin, & Drake
Colorado firm offering call, telemarketing, and database management services.
- http://www.gadtelecom.com/
AnsaRing
Professional telephone answering service featuring inbound telemarketing.
- http://www.ansaring.com/
Interact Services Inc
Provides call center and fulfillment services with a specialty in the technology sector.
- http://www.interactservices.com/
ClienTEL Plus
Call center offering telemarkeing and web integration services.
- http://www.clientelplus.com/
IBSI
Provider of Internet customer care service including live text, chat, email, inbound phone support and eCRM services.
- http://www.ibsiweb.com/
Alorica, Inc.
Provides call center solutions. Includes service and solution information, news and FAQs.
- http://www.alorica.com/
Alorica, Inc.
Providing call center solutions.
- http://www.alorica.com/
American Mediconnect, Inc.
Specialized services for the medical industry. Includes service details and a resources and tips page.
- http://www.mediconnect.com/
American Inbound
Various telephone based services, including answering services.
- http://www.americaninbound.com/
Answer Quick
Call and fulfillment center.
- http://www.answerquick.com/
AnswerNet Network
Web and telephony based customer relationship management, telemarketing, answering service.
- http://www.answernetnetwork.com/
Customer Direct
Phone and web order taking and answering services, product fulfillment, and merchant accounts.
- http://www.customerdirect.com/
Excell Agent Services
Call center company headquartered in Phoenix, Arizona. Works with multi-national companies to provide out-sourced teleservice solutions.
- http://www.excellagent.com/
L&S TeleServices
Inbound, outbound and market research telemarketing services.
- http://www.mostresponsive.com/
Focus Telecommunications
Provides order taking, credit card authorization, inbound and outbound telemarketing, voice mail and other call center services.
- http://www.focustele.com/
LJ Answering and Alarm
Alaska based firm providing inbound sales, reservations, email and fax, transmital of messages, and alarm monitoring.
- http://ljansweralarm.com/
Center Partners
Provides call center outsourcing services for technical support, customer service, outbound campaigns, order entry/fulfillment, conference registration, and help desk services for the high-tech, communications, financial services, telecommunications, and wireless industries.
- http://www.centerpartners.com/
Masco Services
Provides centralized answering and paging dispatch. Message center and telephone answering services.
- http://www.msicommunications.com/
Proserve Inc.
Answering service and call center. Inbound telemarketing, help desk and outsourcing services.
- http://www.proserv.com/
Softpak, Inc.
Call center for incoming calls and various back-office services.
- http://www.softpak.com/
Rana Enterprises, LLC
Call center providing order shipping/fulfillment services for direct marketing organizations.
- http://www.ranaent.com/
Supportscape, Inc.
Basic information about support solutions offered by outsourced call center based in India.
- http://www.supportscape.com/
All Pro Call Center
Inbound telemarketing services.
- http://www.allprocallcenter.com/
Source One
Provides outsourced customer contact center services.
- http://www.sourceoneglobal.com/
Chesapeake TeleServices, Inc.
Specializes in order taking, reservations, and other call center services. Includes online reporting and web enabled call center.
- http://www.chestel.com/
Callmessaging.com - P-Kotech Inc.
Live operator telephone answering and dispatch services. Services information, including plans and rates.
- http://www.callmessaging.com/
P-Kotech Inc.
Offers professional live operator telephone answering and dispatch to e-mail, pager, cellular, pda, fax, or web.
- http://www.callmessaging.com/
Immequire
Provider of contact center and customer support services.
- http://www.immequire.com/
InTelegy
Call center staffing and onsite management services for corporations in northern California.
- http://www.intelegy.com/
Intelegy.com
Features information about onsite/offshore outsourcing services, corporate news, case studies related articles.
- http://www.intelegy.com/
Answering Service Professionals
Offer services including order processing, answering services, inbound and outbound telemarketing, survey response, and customer service.
- http://www.ringading.com/
Tel*Assist
Provides 24/7 phone answering services, web-enabled customer service, dispatch and helpdesk services.
- http://www.telassist.com/
Call Center Plus
Provide customer service, ordering, messaging, and other related services.
- http://callcenterplus.com/
Pike Communications
Implemented inbound telemarketing plans for national and international clients.
- http://www.pikecommunications.com/
New Image Technology
An organization that specializes in call center, customer care and fulfillment solutions.
- http://www.newimagetechnology.com/
Answer System Inc.
Services include order entry, inbound telemarketing, web support, web chat and voicemail.
- http://www.theanswersystem.com/
PATLive
Offer answering, computerized voice, and fax services for advertising responses, network marketing, corporate, and prospect communication.
- http://www.patlive.com/
Total Recall Message Center
Answering service with live operators, offering order taking and fullfillment services.
- http://www.trmcweb.com/
Alliance Communications
Call center and answering service providing various business communications services.
- http://alliancecommunications.com/
American Helpdesk
Inbound call center and help desk offering customer service and technical support. Includes references and detailed services list.
- http://www.americanhelpdesk.com/
Blue Media Communications, Inc.
Infrastructure provider for offshore call centers located in the Philippines. Also provides vanity toll-free numbers and outbound telemarketing services. Includes network architecture map and company profile.
- http://www.bluemediacomm.com/
Hudson Software Corporation
Technical support outsourcing and services for educational software publishers and book publishers.
- http://www.hudsonsoft.com/
Compu-Tel
Provides live answering services, order taking, voice mail and paging, overload handling, and related message delivery services.
- http://www.computelinc.com/
Jansen Venneboer Services
Details about web-enabled support services offered by this Netherlands-based organization.
- http://www.jansenvenneboer.com/
Omni Call Center
Complete order taking and fulfillment outsourcing based in Kansas.
- http://omnicallcenter.com/
OnRamp
Telemessaging services for physicians and medical businesses in the mid-western United States.
- http://www.on-ramp.com/
American Answering LLC
Provides answering service, call center, and virtual office assistant services for businesses and professionals.
- http://www.americananswering.com/
American Answering
Provides help desk, opinion research, and order entry.
- http://www.americananswering.com/
Apex America
Argentinean company providing customer care help desk services.
- http://www.apexamerica.com/
J.Lodge
Provides customer service, and marketing call centers.
- http://www.jlodge.com/
Pacific ConneXion
Philippines based company provinding customer service and technical support.
- http://www.pacificconnexion.com/
Synegon Solutions
Provides customer service and technical support.
- http://www.synergonsolutions.com/
Synergy Solutions
Provides call center services in the US.
- http://www.synergysolutionsinc.com/
Tier 3 Support
Services include technical and customer support.
- http://www.tier3support.com/
TigerTel/UTR
Handles customer service, outbound, and direct response programs.
- http://www.tigertelutr.com/
TMone
Provides call center services, lead lists, and VoIP marketing.
- http://www.tmone.com/
Virtual Agent
Provides call center outsourcing and e-commerce customer care.
- http://www.vagent.com/
TelePartners Contact Centre
Contact marketing solutions and customer service provider based out of Toronto.
- http://www.telepartners.com/
Customer Contact Services
Inbound call center, specializing in customized telephone answering service, inbound telemarketing and order taking.
- http://www.yourccsteam.com/
5 Star Telemarketing
Offers appointment setting, order fulfillment, answering services, and lead generation.
- http://www.5star-telemarketing.com/
Talk2Rep Inc.
A turn key outsource call center and contact management solution.
- http://www.talk2rep.com/
Talk2rep, Inc.
Provides inbound and outbound call center services and contact management.
- http://www.talk2rep.com/
Tele-Sec Communications, Inc.
Provides answering, dispatching, order entry, and appointment setting services.
- http://www.tele-sec.com/
Customer Resource Services, Inc.
Provides outsourced customer support services. Includes case studies.
- http://www.c-rservices.com/
Dialogue Group
Offers call center services in the U.S., U.K., and South Africa.
- http://www.dialogue-group.com/
DelhiCall
Provides complete call centre solutions. Contains company profile and services offered.
- http://www.delhicall.com/
DelhiCall
Provides complete call centre solutions. Contains company profile and services offered.
- http://www.delhicall.com/
Direct Line Teleresponse
Provide services including: order taking, customer service, and technical support. Located in Berkeley, CA.
- http://www.directlineinc.com/
EFLS Communications
Provides voice mail and phone answering services. Includes testimonials.
- http://www.weanswer.com/
TAS Communication Services
Provides telephone answering and messaging services in the Atlanta, Georgia and Greensboro, North Carolina areas. Includes product/service listing.
- http://www.tascommunicationservices.com/
Contact One Call Center
Provides inbound answering service and call center services in Denver, Colorado.
- http://www.contactonecallcenter.com/
Data Exchange, Inc.
Specializes in third-party verification. Includes regulatory laws.
- http://www.dxc-inc.com/
Lester, Inc.
Provides BPO services from call centers in the US and India. Based in New Haven, Connecticut.
- http://www.lesterusa.com/
Ventana Call Centers
Handles voice, fax, voice mail, web chat, and VOIP services. Bilingual with call centers in the U.S., New Zealand, and Mexico.
- http://www.ventanacallcenters.com/
Action Answering Service
Provide telephone answering services for the business, medical, educational, and government communities.
- http://www.actionanswering.com/
A Superior Call Center
Georgia based company providing operator services.
- http://www.asuperiorcallcenter.com/
ACE Answering Service
Provide telephone answering services.
- http://www.aceansweringservice.com/
Antietam Call Center
Maryland based company serving the telecommunications needs of the business community.
- http://www.antietamcallcenter.com/
Spectrum Communications
Answering services including: order taking, customer service support, dispatch, virtual office and more.
- http://www.spectrumcomm.com/
The Message Pad
Offer contact center solutions including answering services, media response, and business continuity provision.
- http://www.message-pad.com/
PPI Communications
Offer medical answering services and customized voice mail.
- http://www.ppicom.com/
EMS Inc.
A provider of outsourced customer service solutions for businesses, including inbound/outbound teleservices and direct outbound mailing services.
- http://www.emscrm.com/
EMS, Inc. Outsourced Phone Support
Offer services including outsourced teleservices, e-mail, and live chat.
- http://www.emscrm.com/
LiveOps
Provides call center solutions through a web-enabled inbound teleservices network.
- http://www.liveops.com/
Professional Communications Network
Offers a variety of communications services including answering services and internet orders.
- http://www.pcnanswers.com/
MAP Communications
Offers services in medical, property management, and government inbound answering, order taking, notification, dispatch, and surveys.
- http://www.mapmobile.com/
MSL TeleServices
Services include lead generation, customer acquisition, order processing and data cleansing.
- http://www.mslteleservices.com/
Durham Contact Centre
Offers outsourced customer relationship management services.
- http://www.durhamcontact.com/
MessagePlex
An inbound call center focusing on the needs of small to midsized business.
- http://www.messageplex.com/
Dexcomm
Provide telephone answering services for funeral homes and doctors, live chat with online order taking, and web design or hosting.
- http://dexcomm.com/
Your Answering Service
Provide answering services and call center solutions.
- http://www.youransweringservice.com/
AmeriTel
Offers 800 order entry, product recall message center, customer service hotlines, and data management.
- http://www.ameritel800.com/
Worldwide Teleservice
Inbound and outbound teleservices for the hispanic community in the US.
- http://www.wwt.com.ar/
Answer Best RSVP
Offers guest response RSVP services, call answering, messaging, and routing services.
- http://answerbestrsvp.com/
Lexitel Communications
Offers live answering services and order entry.
- http://www.lexitelcom.com/
Sento Corporation
Provides technical services including contract technical support, help desk services, technical training and education. (Nasdaq: SNTO).
- http://www.sento.com/
Sento Corporation
Provides technical services including contract technical support, help desk services, technical training and education.
- http://www.sento.com/
Continental Message Solution, Inc.
Provides services including live answering, voice mail, paging, order entry, customer service and telemarketing.
- http://www.continentalmessage.com
Phonepower, Inc
Telephone answering service, order-taking, voice mail, and related services.
- http://www.ppower.com
Call Center and Answering Service Solutions, Inc.
San Francisco based firm offering phone answering services and call center representation.
- http://www.answeringservicecallcenter.com
Physicians Answering Service
Offer operator answering services for medical practices and providers in the area of Tampa Bay, Florida.
- http://www.physiciansansweringservice.com/
Orders Direct
Offer services including: order taking, help desk, and customer service.
- http://www.liveordertaking.com
AmeriCall
Provides outsourced answering services and call center management solutions.
- http://www.americall.com
PNI
Philippines based call center and customer contact solutions provider.
- http://www.hellopni.com
PCMSI Inc.
Offer telephone answering services, unified messaging, and order entry services.
- http://www.pcmsi.com
Tango Communications
Offering call center services, e-mail management, text messaging, and customer care solutions.
- http://www.tangocom.com
Qinteraction
Provide offshore call center services. Based in the Philippines.
- http://www.qinteraction.com/
Personal Touch
Offer a variety of answering services that include live answering, auto attendant,alpha paging,and voice mail.
- http://www.personaltouchlv.com
Business Beanstalk
Services include inbound customer support and order taking, as well as outbound appointment setting, telemarketing and telesales.
- http://www.businessbeanstalk.com
Answering Service Phone Messaging
Provide telephone answering services.
- http://www.answering-services-phone-messaging.com/
Berkshire Communicators, Inc.
Offer telephone answering, voice mail,paging and other related services.
- http://www.berkshirecommunicators.com
E-Communications Advantage, Inc.
Offer inbound call support services and lead generation.
- http://www.eca.com
Telmatik
Offer services including inbound call processing.
- http://www.telmatik.com
KorenIT
Provide outsourcing of helpdesk and IT support services.
- http://www.korenit.com
Direct Connections International
A business to business outbound call center with information on apppointment setting and lead generation.
- http://www.directconnectionsint.com
411Saver
Provides directory assistance services for businesses.
- http://www.411saver.com
SD Marketing, Inc.
Provides inbound and outbound call center solutions, cable telemarketing, web chat, online marketing, event staffing, direct mail and design services.
- http://www.sdmarketing.com
Voyager Call Center
Inbound call center, answering service and order fulfillment company.
- http://www.voyagercallcenter.com
Voyager Call Center
Provides answering and inbound call services nationwide.
- http://www.voyagercallcenter.com
Entel Call Center
Inbound call center specializing in the US hispanic market. Provides help desk services and telemarketing operators. Located in Chile.
- http://www.entelcallcenter.com/eng/index.htm
Pakistan Call Centers
Outsourced provider of call center services for small and medium size companies.
- http://www.pakistancallcenters.com
Professional First Line
Operator service company based in Worcester, Massachusetts.
- http://www.pflanswering.com
National Answering
Offer live operators, secretarial services, appointment setting, and order taking.
- http://www.nationalanswering.com
Centratel
Services include telephone answering, messaging, and after hour phone service.
- http://www.centratel.com
New Prospect
Provide inbound call handling including call answering, routing, and voice response solutions.
- http://www.newprospect-bs.com
ABS Communications, Inc.
Offer live operator answering services as well as voicemail, message notification, and order-taking.
- http://www.abscomm.com
MemoSent
Answering service and inbound call center offering live answering, voicemail, customer service, and order entry.
- http://www.memosent.com
GC Services
Provide inbound and outbound call center services.
- http://www.gcserv.com
Excel Answering Service
Offer bilingual (Spanish/English) answering services.
- http://excelansweringservice.com
Telesophie
Offers customer care and telemarketing solutions to German and Austrian companies.
- http://www.telesophie.com
Phone Ware Inc
Offer services for outbound and inbound calling, email, sales, and customer care interaction.
- http://www.phonewareinc.com
Link:Q - Messaging, SMS, Outsourced Contact Centre and Call Answering Solutions
Link:Q - Messaging, SMS, Outsourced Contact Centre and Call Answering Solutions
- http://www.linkq.com.au/
Link Communications
Offers a range of messaging, SMS, outsourced contact center, and call answering services.
- http://www.linkq.com.au/
Answer 1 Communications
Provide remote receptionist services, inbound order taking, and telephone answering services.
- http://www.answer1.com
In-Shore Technologies
Focus on help desk, inbound calls, and order processing.
- http://www.inshoretech.com
Cathedral Answering Service
Pennsylvania firm offering answering and messaging services.
- http://www.cathedralans.com
Hybricom
Offer customer support services for web hosting companies.
- http://www.hybricom.com/
EDO Technical Services Operations
Help desk outsourcing services, call and web center support, and computer help desk.
- http://www.compusupport.com/
EDO
Offer computer help desk outsourcing services for businesses, OEM, independent software publishers, system integrators, ISP, and government/military organizations.
- http://www.compusupport.com/
NOC Support
Offer office assistant telephone answering services.
- http://www.cybersecretary4u.com
Call Center Services Directory
Directory of U.S. and international call center service providers.
- http://www.call-center-services.com
Comutus
Offer inbound telephone call handling in either English or German.
- http://www.comutus.com
TREC Global
Provides a variety of inbound and outbound call center services, along with BPO services. Based in the Philippines.
- http://www.trecglobal.com/
Global Sky
Inbound center based in the Philippines.
- http://www.global-sky.com
Anserve America
Provides live telephone answering, order taking, paging, and voice mail services in Spanish and English.
- http://www.anserve.com
Answerfirst
Offer services including telephone answering and telemarketing.
- http://www.answer1st.com
National Telephone Answering Service
Offer order taking, sales help, message taking, and paging services.
- http://www.ntas.com
Fern Gale Ltd.
Phone answering services, call forwarding, and message delivery for businesses and individuals.
- http://www.ferngaleltd.com
MyAnswering.com
Provides inbound call center services such as order entry, appointment setting, and business phone answering services.
- http://www.myanswering.com/
Communications Group
Based in Syracuse, provides call services including telephone answering and messaging.
- http://www.answeringgroup.com
Re: Messaging Solutions
Offer telephone call answering services, order taking, and other related services.
- http://www.remessaging.com/
CustomerLink
Offer inbound and outbound services, energy sales, customer service, collection services, and lead generation.
- http://www.customerlinkone.com/
Maximum Call Center
Provides telephone services including: order entry, dispatch, answering services, and messaging Services.
- http://www.maximumcallcenter.com
JeWWave
Thailand based firm offering answering and telecommunications services.
- http://www.jewwave.com
Essential Messaging
Houston-based call center for business customer relationship management.
- http://www.essentialmessaging.com
Answer Excellence
Answering service providing order entry, reservations, appointment scheduling, remote receptionist, technical support and messaging services in Clearwater, Florida.
- http://www.answerexcellence.com/
Performance Telemarketing
Offer outbound and inbound services, as well as customer service and help desk solutions.
- http://www.performancetm.com
GTN Communications Corp
Offer services to handle customer service, technical support, and customer acquisition.
- http://www.callgtn.com
Yantram
Offer a variety of inbound and outbound services including customer support and lead generation.
- http://www.webyantram.com
Go4Customer
Offer inbound, outbound, and web enabled services.
- http://www.go4customer.com
Direct Response
Offer customer services through voice, data and call center services.
- http://www.drltd.com
Systems & Services Technologies, Inc.
Offer services including loan collections, third party servicing, credit collections, and customer service.
- http://www.sst-mo.com
Global Response
Offer inbound, outbound, fulfillment, and clientele services.
- http://www.globalresponse.com
The Platinum Group
Services include: sales, lead generation, appointment setting, and other related services.
- http://www.tpg123.com
Atento Services
Web enabled service representatives to answer customer concerns, take orders, and answer questions about products or services.
- http://www.atentoservices.com
Dominion Professional Services
Offer inbound/outbound services, lead generation, and call center setup and execution.
- http://www.dominionpro.com
1st Call Plus
Answering service that provides customer service for the funeral industry.
- http://www.1stcallplus.com
DialOneCorp
Offer answering services, lead generation, customer contact, and other related services.
- http://www.dialonecorp.com/
WorldBridge Connect
Provides offshore call center and back office business processing services to corporations.
- http://worldbridgeconnect.com
Interworld Contact Center
Services for outbound and inbound dialing inclusive of support through fax, email and chat.
- http://www.interworldcc.com
InfinitySupport
Offer phone/voice, email, helpdesk and live chat services for web hosting companies.
- http://www.infinitysupport.com
V. O. Secretary Corp.
Provide answering services, order taking, and telemarketing services.
- http://www.vosecretary.com
AnswerFirst Communications, Inc.
Offers live operator services including order entry, scheduling, customer care, messaging, and telephone answering.
- http://www.answerfirst.com/
Park Life
Romania based firm offering inbound and outbound services.
- http://www.parklife-crm.com
SCI Live
Operators process orders, provide customer service, up sell products, and provide outbound call services
- http://www.scilive.com
TeleRep
Offer call services including help desk, up selling, customer service, scheduling, and other related services.
- http://www.telerep.com
Acena Group
Offer inbound services including answering services, appointment scheduling, customer acquisition, and order taking.
- http://www.acena.com
Goodman Communications West
Services include inbound and outbound telemarketing, fundraising, appointment scheduling, and emergency dispatch.
- http://www.goodmancom.com
CVantage
Offer customer and technical support, market research, promotional activities, sales, and other related services.
- http://www.c-vantage.com
24-7 In Touch
Offer inbound services, order taking, after-hours support, email response, live chat, and other related services.
- http://www.24-7intouch.com
CSD Contact Centers
Offer answering and customer support related services.
- http://www.contactcsd.com/
Answering Service Finder
Directory of answering services across the United States based on the services they provide.
- http://www.answeringservicefinder.com
Epro Telecom
Offer call center solutions from call flow design to script write-up, service provision, database leasing, customized call reports, delivery scheduling, and payment handling.
- http://www.eprotel.com.hk
Intouch Direct
Provides inbound and outbound contact services ranging from order processing, telemarketing, market research, customer service and advisory line and email management.
- http://www.intouchcall.com.au
Ventura
A provider of customer service management, CRM, outsourcing and call centres.
- http://www.ventura-uk.com/
Ventura
U.K. provider of customer management outsourcing services.
- http://www.ventura-uk.com/
Time Communications
Minnesota firm providing telecommunication services including order taking, virtual receptionist, and alphanumeric paging.
- http://www.timecommunication.com
Working Solutions
Offer services including telemarketing, remote agents, CRM solutions, and customer/technical support.
- http://www.workingsol.com
Office-Link
Provide inbound and outbound telephone services along with call center software.
- http://www.office-link.com
Momentum Offshore
UK based project management and call center services.
- http://www.momentumoffshore.com
Channel Strategy
UK based firm providing customer communications services including appointment setting, lead genereration, B2B, and consumer marketing.
- http://www.channelstrategy.com
Call Centers Romania
Directory of call service providers in Romania.
- http://callcentersromania.com/
Cleave Global
Provide services including customer care, client acquisition, telesales support, and debt recovery services.
- http://www.cleaveglobal.com
Infotronics
Call center offers customer contact services, appointment setting, telemarketing and lead generation. Contains profile, services, case studies and contacts.
- http://www.infotronics-uk.com
Infotronics
Provider of data profiling, sales lead generation, appointment setting and market research services.
- http://www.infotronics-uk.com
HelloCorp
Provide customer service, transaction processing, and call center services for small, medium and enterprise businesses.
- http://www.hellocorp.com
Max BPO
Provide contact support with customers using telephone, fax and e-mail.
- http://www.maxbpo.com/en/index.html
Call Center Bulgaria
Offers inbound and outbound services along with complete Customer Relationship Management (CRM) solutions.
- http://www.callcenterbulgaria.com/en/index.html
Info Vision
Services include customer interaction centers, direct marketing, and loyalty and fulfillment programs.
- http://www.infovisiongroup.com
CityPark Technologies
Glasgow firm offering outsourced contact center solutions.
- http://www.cityparktechnologies.com/
Worldbridge International
Provides offshore call center and back office business processing services to corporations.
- http://worldbridgeintl.com
LogicTree
Provides high tech voice portal tools for VXML and WML sites.
- http://www.logictree.com
LogicTree
Provider of speech-enabled business automation and call center solutions.
- http://www.logictree.com
One Channel
Provide telemarketing, teleappointments, and sales training services.
- http://www.onechannel.com.sg
eTelecare
Provider of inbound/outbound services including sales, support, and marketing.
- http://www.etelecare.com
ServiCom, LLC
Offers inbound customer care, outbound marketing programs, and sales support.
- http://www.jnet-llc.com/
DM Support
Provides 24 hour online customer service. Test web sites and offer multilingual live support.
- http://www.dmsupport.com/
Styx Infosoft Pvt. Ltd.
Inbound and outbound call centers and outsourced services.
- http://www.azurecrm.com
I-Serve
Customer call center serving multinational corporations. Includes tranining methodology and employment opportunities.
- http://www.iservegroup.com/
Bizzsource
Third party BPO services provider located in New Delhi. Specializes in mortgage telemarketing and also offers customer support, collections, and survery services.
- http://www.bizzsource.com/
Saffron Global Ltd.
Offers inbound/outbound services as well as back office processing services. Includes detailed service information.
- http://www.connectsaffron.com/
Cheers Interactive
Provides BPM services. Site includes company profile and case studies.
- http://www.cheersin.com/
Customer One LLC
Offers inbound/outbound call center, telemarketing, and BPO services.
- http://www.customeronellc.com/
Almeric Technologies
Provides BPO and call center services. Includes case studies and technology used.
- http://www.almerictech.com/
24/7 Customer
Third-party contact center and BPO provider based in Bangalore, India.
- http://www.247customer.com/
Daksh eServices
BPO services provider based in India offering customer care and back office process management services.
- http://www.daksh.com
IGSL
Call center located in India providing B2B and B2C outsourced customer support and BPO services.
- http://www.inoxgsl.com/
Aujoe Answering Services
Provides services such as order taking and customer support.
- http://www.aujoe.com/
Intellicom
Information about web-enabled support services and corporate operational practices.
- http://www.intellicomcenters.com/
LiveSalesman.com
Third-party call center providing chat and e-mail support services.
- http://www.livesalesman.com/
Respondez
Contains information about eCRM/BPO services offered, corporate operational practices, technology and people behind the company.
- http://www.respondez.com/
Fine Edge India
Offer inbound and outbound services including lead generation, telemarketing, and customer service.
- http://www.finedgeindia.com
Telvista
Provides customer contact center outsourcing, consulting, and web-based application solutions. Locations in the U.S. and Mexico.
- http://www.telvista.com/
Alliance Wireless Communications
Offers call center and answering services, pagers, and cell phones. Kingston, Ontario, Canada.
- http://www.alliancewireless.com/
InterGlobal Services, Inc.
A contact center providing teleservices, help desk and customer service outsourcing, application hosting and fulfillment.
- http://www.interglobalservices.com/
InterGlobal Services, Inc.
Contact center providing teleservices, help desk and customer service outsourcing, application hosting and fulfillment.
- http://www.interglobalservices.com/
Answer America
Provides inbound and outbound telemarketing and telemessaging services with many locations nationwide.
- http://www.answeramerica.com/
ProCom, Inc.
Provides customer support and telemarketing services. Includes detailed service information and FAQ.
- http://www.procom-inc.com/
Answerwest
Web-enabled call center providing outsourcing for inbound call center operations and customer care services. Located in Reno, Nevada.
- http://www.answerwest.com/
A-1 Answering Service
Provides a variety of services include voice mail, order entry, and donation lines. Located in Las Vegas, Nevada.
- http://www.a-1answering.com/
AccuTel Inc.
Specializes in inbound calls and customer service.
- http://www.accutelinc.com/
Our Data Works, Inc.
Offers toll-free inbound services, outbound calling, order taking, and on-site inventory maintenance. Includes client list.
- http://www.ourdataworks.com/
VAC Service Corp.
Offers inbound/outbound call center services from call centers in the U.S. and Canada. Services offered range from product troubleshooting to reservation services.
- http://www.vacservice.com/
Call Center Results
Provides inbound and outbound services to small businesses.
- http://www.callcenter-results.com/
Anserfone
Provides phone answering services in North Georgia and Memphis, Tennessee.
- http://www.telecenters.com/
NCIC Operator Services
Provides operator, customer services, and directory assistance services.
- http://www.callcenterservices.com
Microdyne Outsourcing
Provides technical outsourcing, call center and electronic support, and depot repair and refurbishment.
- http://www.microdyne.com/
Integrity For You, Inc.
Provides customer service services designed for long-term customer retention.
- http://www.integrityforyou.com/
Academy Communications
Offers personalized inbound call center solutions including order entry, answering service, voicemail, and paging.
- http://www.academycom.com/
Accurate Communications
Inbound call center service provider based out of Omaha, Nebraska.
- http://www.accurate800.com/
Active TeleSource, Inc.
Professional call center services and fulfillment.
- http://www.activetelesource.com/
Advance Communications
Offers call center, inbound telemarketing, order taking and answering services.
- http://www.advancecommunications.com/
Alert Communications
Call center operations, catalog order processing, e-commerce augmentation and help desk operations.
- http://www.alertcom.com/
Call Center Staff Leasing
Based in Atlanta, Georgia, with call centers in the Philippines. Provides a variety of inbound and outbound services.
- http://www.callcenterstaffleasing.com
Voice Teleservices
Offer inbound and outbound services including lead generation, sales, and account management.
- http://www.voiceteleservices.com
SaleBuild
Provides lead generation, telesales, and database management services.
- http://www.salebuild.com
Phone Interactive
Florida based firm offering interactive voice response services.
- http://www.phone-ivr.com/
A-1 Message Center
Order-entry processor and inbound call center serving metropolitan Philadelphia and southern and central New Jersey.
- http://www.a-1messagecenter.com
Ambergris Solutions
Offers customer care to US-based clients in the utilities, IT, travel, hospitality, telecommunications and financial services industries.
- http://www.ambergrissolutions.com/
RepsForRent
Providing professional business to business telemarketing services nationwide.
- http://www.repsforrent.com/
AOSI
Provider of call center and answering service solutions and other wireless services to the business, medical and legal sectors.
- http://www.aosicenter.com/
Mark L. Gray and Associates
Outbound call center outsourcing for small business.
- http://www.marklgray.com/
Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
- http://www.callcentertraining.com/
ITES Alliance Advisory
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
- http://itesa.com
Oetting & Company
(US) - Consultants in call center and teleservices design and operations.
- http://www.oetting.com/
InRound Innovations Inc.
Company offers IT and management consulting for contact centres and call centres. Profile of services, solutions with implementation case studies.
- http://www.inround.com
InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.
- http://www.inround.com
Incoming Calls Management Institute (ICMI)
Offers a range of comprehensive training programs and educational resources for call center management professionals. Highlights include clients and testimonials, events calendar, publications, members-only website, and contacts.
- http://www.incoming.com/
Incoming Calls Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
- http://www.incoming.com/
Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
- http://www.amtechmarketing.com/
Amtech Marketing
Consulting and training company specializing in call center management. Includes breakdown of services and programs and online information request form.
- http://www.amtechmarketing.com/
Vocal Laboratories Inc.
(US) - Quality monitoring services with live 'panel' members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
- http://www.vocalabs.com/
TeleSolutions Consulting
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
- http://www.tsc-online.com/
eTeleSource
(US) - Call center consulting firm specializing in outsourcing.
- http://www.etelesource.com/
Intervox Group
(US) - A management and technology consulting firm specializing in call center and customer relationship management.
- http://www.intervoxgroup.com/
The Radclyffe Group, LLC
(US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
- http://www.radclyffegroup.com/
M&C Associates
(US) - Providing knowledge, experience, and counsel in support of call center services.
- http://www.m-cassociates.com
CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
- http://www.cctgroup.com/
The Northridge Group, Inc.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
- http://www.northridgegroup.com
Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
- http://www.askcsg.com
GDS Communications, Inc.
(US) - Offering training, scripting, programming and reporting services based around Nortel products.
- http://www.callgds.com/
Gail Woodgate Consultancy
Consultants for contact and customer service centres including set up, evaluation, training and benchmarking.
- http://www.users.bigpond.com/gwcpl/
Gail Woodgate Consultancy
(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.
- http://www.users.bigpond.com/gwcpl/
Harrington Consulting Group, Inc.
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
- http://www.harringtonconsultinggroup.com
Sagess, Inc.
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
- http://www.sagess.com/
The Hamilton Management Group
(US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
- http://www.hmgconsulting.com
Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
- http://www.contactcenterpro.com/
Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
- http://www.barbaraburke.com/
FurstPerson
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
- http://www.furstperson.com/
Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
- http://www.accs-consulting.com
Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
- http://www.lieberandassociates.com/
BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
- http://www.bpaworldwide.com
Florida Corporate Training Center
(US) - Offers training for telemarketers, customer service representatives and call center managers.
- http://www.call-center-sales-training.com
Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
- http://www.inbound-call-center-services.com
TalkTactics
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
- http://www.talktactics.com
Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
- http://www.callcenterdepot.com/
Dial Interactive
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
- http://www.dialinteractive.com
e-talk Corporation
(US) - Provider of contact center management solutions including performance monitoring and measurement.
- http://www.etalk.com/
EZ-Routing
(US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
- http://www.ez-routing.com
Contact Knowledge LLC
(US) - A consultancy that offers call center assessment services. Also a value added reseller.
- http://www.contactknowledge.com
Ascentys
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.
- http://www.ascentys.com
24Customer
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
- http://www.24customer.com
HyperQuality
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
- http://www.hyperquality.com/
Contact Center Compliance
Online 'Do Not Call' list cleaning. Provides a free trial of cleaning services.
- http://www.dnc.com/