Full service brokerage offering sound customer service and fast order executions.
- http://www.trendexcommodity.com/
Hong Kong. Provides paper, board, and ink for the packaging, printing, and publishing industries. Online store, product information, jobs, and customer service included.
- http://www.chesan.com/
We train kitchen and bath designers. Courses include CAD, selling skills, layout and customer service all related to the Kitchen and Bath Industry.
- http://davidnewtonandassoc.com
Specializing in the processing all required. Consultation for complete building permits, residential and commercial. Also provide customer service reviews of plans. Principally operating in the state of Hawaii.
- http://www.permitpro.com/
Specializes in Danish designed kitchens, bathrooms and storage solutions. Products, installation and customer service details. New York, New York, USA.
- http://www.kobenhavndesign.com/
Training for frontline supervisors, customer service and outside sales.
- http://www.theideaexchange.com
Focuses on helping develop practical customer service skills that produce improved performance and bottom-line results.
- http://www.lyndajeppesen.com/
A business system that builds better customer service and happiness in your business.
- http://www.solutionspress.com.au/content/standard.asp?name=DrPaddiLund_HappinessAndProfits
Providing web-based training using instructional design and interactivity for customer service and financial services.
- http://www.alvalearning.com/
Restaurant chain with locations in Florida, South Carolina and Tennessee. Site includes menu, customer service form and franchise contact information.
- http://www.californiachickengrill.com/franchise.htm
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egain communications corporation
provides customer service infrastructure solutions for businesses engaged in e-commerce, designed to manage the high volume and complexity of online customer communication, including email and interactions on the web.
- http://www.egain.com
zerotouch
provider of web based customer service solutions.
- http://www.zerotouch.com
livehelper.com
a customer service tool for websites that enables site visitors to instantaneously communicate with customer service personnel using text chat or voice over ip.
- http://www.livehelper.com
dacon software
provides a live customer service product with open connectivity to legacy crm systems.
- http://www.daconsoftware.com
colts manufacturing company
manufacturer of firearms for the commercial, law enforcement and military fields. features a firearms catalog, dealer list, customer service and news.
- http://www.colt.com/
zu
product performance and customer service are the objectives of this audio cable company.
- http://www.zucable.com
mary meyer corp.
manufactures plush toys, in addition to officially licensed products in townshend, vt. site includes catalog, customer service and links to retail stores and wholesalers.
- http://www.marymeyer.com/
martin fly reels
features product guide, news, dealers, and customer service information.
- http://www.martinfishing.com/
acewear (hong kong) limited
manufacturer and exporter of china-made footwear. includes products available, company profile, and customer service information.
- http://www.acewear.com/
global shoe factory
usa. provides wholesale orders for sneakers, casual shoes and athletic sandals. includes product photos, faqs and customer service information.
- http://www.gsf-co.com/
j. b. hill
usa. offers mens and womens handmade boots and mules. includes a construction overview, catalog, style guide, a list of retailers, and customer service contacts.
- http://www.jbhilltexas.com/
central florida pontoon
floridas premier deck restoration company with customer service and quality the #1 priority. replacing decks, carpet, and furniture on pontoon boats since 1994.
- http://www.centralfloridapontoon.com/
wenger watch s.a.
military style sports watches. list of products, customer service and press releases.
- http://www.wengerwatch.com/
czech beads
importer and wholesaler of czech glass, lampwork, metalized plastic, firepolish, and pressed beads. product catalog, photos and descriptions, customer service information, faq, and online shopping.
- http://www.czechbeads.com/
finelite
manufacturing architectural luminaires that combine stylish fixtures with high performance, precision quality and prompt customer service at affordable prices.
- http://www.finelite.com/
ningbo qingqing environment protection electrical co. ltd.
manufacturer and exporter of water purifiers, water filters, and air hand dryers. includes company profile, product listing, and customer service section.
- http://www.nbnets.com/com/zchz/
maytag.com
official site for home and commercial appliance products. site includes product information, dealer locator, and customer service contacts.
- http://www.maytag.com/
goodhue county cooperative electric association
offers electrical utility service to rural farms and homes in goodhue county, minnesota. customer service and energy program details.
- http://www.gccea.com/
associated systems, inc.
utility billing customer information systems with internet customer service features, compatible service work order systems, and financial management systems for ibm as/400.
- http://www.assocsys.com/
associated systems, inc.
provide utility billing customer information systems with internet customer service features, compatible service work order systems, and financial management systems for ibm as/400.
- http://www.assocsys.com/
daystar computer services
a web-based customer service scheduling system for oil and heating companies. products, news, and contact information.
- http://www.time-tek.com
siebel energy
helps energy and utilities service providers to manage sales, marketing, and customer service across all communication channels and points of customer contact.
- http://www.siebel.com/products/industries/energy/index.shtm
choctawhatchee electric cooperative, inc
serves the florida counties of walton and north okaloosa, and parts of holmes and santa rosa counties. products and services, questions and answers, and customer service forms.
- http://www.chelco.com
centrica careers
employment opportunities in customer service relations and call center positions.
- http://www.directyourenergy.com/
mazro consulting
provides consulting services to airlines with a focus on revenue management and customer service functions such as sales, pricing and passenger management.
- http://www.mazro.com
vulcan
consulting on planning, operations, security, and customer service for airlines and airports. includes services, client and staff details. reigate, surrey, england.
- http://www.vulcanuk.com/
maritime helicopters
based in homer, alaska operating bell 206 biii and liii throughout alaska. also own and operate an 86 research vessel with helipad 'maritime maid' for remote operations. oas, dod approved carrier. bell customer service facility.
- http://www.maritimehelicopters.com
marr software
protow software, tow-net, and other packages for the towing industry, including software to track, monitor, distribute and control customer service calls.
- http://www.protow.com
jj truck bodies and trailers
producer of heavy duty dump bodies, trailers and specialty off road equipment. site includes customer service and dealer locator.
- http://www.jjbodies.com/
Sandy Beaches Software
Providing billing, customer service and management software to telecommunications companies.
- http://www.intelebill.com/
All West Inbound Services
Call center specializing in order taking, customer service and technical support.
- http://www.allwestcallcenters.com/
American Helpdesk
Inbound call center and help desk offering customer service and technical support. Includes references and detailed services list.
- http://www.americanhelpdesk.com/
Pacific ConneXion
Philippines based company provinding customer service and technical support.
- http://www.pacificconnexion.com/
Synegon Solutions
Provides customer service and technical support.
- http://www.synergonsolutions.com/
TelePartners Contact Centre
Contact marketing solutions and customer service provider based out of Toronto.
- http://www.telepartners.com/
Spectrum Communications
Answering services including: order taking, customer service support, dispatch, virtual office and more.
- http://www.spectrumcomm.com/
EMS Inc.
A provider of outsourced customer service solutions for businesses, including inbound/outbound teleservices and direct outbound mailing services.
- http://www.emscrm.com/
AmeriTel
Offers 800 order entry, product recall message center, customer service hotlines, and data management.
- http://www.ameritel800.com/
Continental Message Solution, Inc.
Provides services including live answering, voice mail, paging, order entry, customer service and telemarketing.
- http://www.continentalmessage.com
Performance Telemarketing
Offer outbound and inbound services, as well as customer service and help desk solutions.
- http://www.performancetm.com
1st Call Plus
Answering service that provides customer service for the funeral industry.
- http://www.1stcallplus.com
Intouch Direct
Provides inbound and outbound contact services ranging from order processing, telemarketing, market research, customer service and advisory line and email management.
- http://www.intouchcall.com.au
Ventura
A provider of customer service management, CRM, outsourcing and call centres.
- http://www.ventura-uk.com/
InterGlobal Services, Inc.
A contact center providing teleservices, help desk and customer service outsourcing, application hosting and fulfillment.
- http://www.interglobalservices.com/
InterGlobal Services, Inc.
Contact center providing teleservices, help desk and customer service outsourcing, application hosting and fulfillment.
- http://www.interglobalservices.com/
Integrity For You, Inc.
Provides customer service services designed for long-term customer retention.
- http://www.integrityforyou.com/
Gail Woodgate Consultancy
Consultants for contact and customer service centres including set up, evaluation, training and benchmarking.
- http://www.users.bigpond.com/gwcpl/
Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
- http://www.barbaraburke.com/
Florida Corporate Training Center
(US) - Offers training for telemarketers, customer service representatives and call center managers.
- http://www.call-center-sales-training.com
At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
- http://www.arllc.com
Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
- http://www.customerfocusconsult.com
CSBA
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
- http://www.csba.com.au/
CRM Xchange
Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
- http://www.telemkt.com/
Call Centre
Call center software reviews, management interviews, tips on improving customer service and call centre products.
- http://www.callcentre.com/
Enablx
Technology Service Provider (TSP) that supports the growing trend of companies that outsource customer service requirements.
- http://www.enablx.com/
Evolving Systems, Inc.
Provider of service provisioning, business service management and customer service solutions for finance, telecommunications and IT-dependent businesses.
- http://www.evolving.com/
Customer Service Jobs
Job board featuring customer service and call center jobs. Includes a searchable resume bank, personal search agents, employer profiles, and call center industry resources.
- http://www.callcentercareers.com/
Electronic Paging Products, Inc.
A Motorola authorized distributor of electronic paging products, providing sales and customer service on pagers and FRS radios.
- http://www.epagingproducts.com/
Hospitality Services of America
Training programs, seminars, consulting, operations manuals and mystery calls for hospitality businesses, including reservations, sales, food and beverage, customer service and management development.
- http://www.hsatraining.com/
Topserve Inc.
Providing restaurant customer service consulting and waiter training programs. Articles, and contacts.
- http://www.topserveconsulting.com/
Mercantile Systems
Specializes in hospitality industry market research and customer service surveys.
- http://www.mercsurveys.com/
California Chicken Grill
Fast casual restaurant chain, with locations in Florida, South Carolina, and (soon) North Carolina and Texas. Site includes menu, customer service form, and franchise contact information.
- http://www.californiachickengrill.com/
Southern Clay Products
Produces and markets an extensive range of natural and synthetic additives that can be used in both water-based and solvent-based formulations. Includes company profile, applications, news, customer service information, and material safety data.
- http://www.scprod.com/
The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
- http://www.theinsightgroupintl.com/
The Insight Group International
Provides food and beverage service evaluations and full property evaluations for hotels.
- http://www.theinsightgroupintl.com/
Consumer Research Group (CRG)
Mystery shopper consultant services to the retail industry.
- http://crg2000.com/
Business Evaluation Services
Business and retail on-site, telephone and customer feedback secret shopper services.
- http://www.mysteryshopperservices.com/
Secret Sleuths
Services offered, staff, contact details, and shopper application.
- http://servicesleuths.com/
Service Performance Group
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
- http://www.spgweb.com/
DSG Associates, Inc.
Mystery shopping services to the retail food service industry. Online application.
- http://www.dsgstars.com/
Sinclair Service Assessments
Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
- http://www.ssanet.com/
Mystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
- http://www.mystiqueshopper.com/
Mystique Shopper LLC
Mystery shopping services to varied industries. Web-based reporting.
- http://www.mystiqueshopper.com/
A Step Above Service Evaluations, Inc.
Florida-based service evaluations to varied industries.
- http://www.serviceevaluations.com
Shoppers, Inc.
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
- http://www.shoppercomments.com/
Game Film Consultants
Video mystery shopping.
- http://www.gamefilmconsultants.com/
Northwest Loss Prevention Consultants
Restaurant, apartment and retail mystery shops. On line shopper application.
- http://www.nwlpc.com
ServiceSense
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
- http://www.servicesense.com
Evaluation Systems for Personnel
Provides mystery shopping and sales training services.
- http://www.espshop.com/
Evaluation Systems for Personnel
Provides mystery shopping and sales training services. [Houston]
- http://www.espshop.com/
The Performance Edge, Inc
Mystery Shopping services. Customer Service Feedback. Online application.
- http://www.pedge.com/
Shadow Shopper
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
- http://www.shadowshopper.com/
Intercontinental Fragrances
Manufacturer of fragrances and perfumes. Company background, and FAQ for customer service and technical questions.
- http://www.infrin.com/newHome.htm
Leander Lubricant
Formulation, manufacturing, customer service and industrial process chemical applications.
- http://www.leanderlube.com/
The Association of Support Professionals
A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
- http://www.asponline.com/
Customer Care Institute (CCI)
CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.
- http://www.customercare.com/
Customer Service Institute of Australia
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards.
- http://www.csia.com.au/
Customer Service Institute of Australia
Membership based body dealing with standards of customer service and the development of internationally accredited standards. Awards, fees, aims, membership details, publication sales, and contact information included.
- http://www.csia.com.au/
Garden State Customer Service Association
Promoting development and awareness of the customer service profession through networking, education and research. Details about events and membership.
- http://www.gsicsa.com/
Garden State International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Includes membership information, event calendar, and officer directory.
- http://www.gsicsa.com/
International Customer Service Association
ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.
- http://www.icsa.com/
International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
- http://www.icsa.com/
Customer Service Benchmarking Association
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
- http://www.csbenchmarking.com/
Customer Service Benchmarking Association
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
- http://www.csbenchmarking.com/
Contact Professionals Alliance
Canadian associaton for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga.
- http://www.cpacan.com/
Communication Strategy Consultants
Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
- http://www.communicationstrat.com/
Customer Focus, Inc.
On-site customer service training for service representatives.
- http://www.customerfocusinc.com/
Customer Service Review, Inc.
Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
- http://www.csr-net.com/
1stCo Business Development
Custom training solutions in customer service.
- http://www.1stco.com/
Dionco Inc.
A retail consulting firm specializing in retail selling skills and customer service skills.
- http://www.dionco.com/
Ceres Innovations Inc.
The CERES model places employees at the center of customer relations within the company
- http://www.ceresinnovations.com
Glasstap Training Services
Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
- http://www.glasstap.com/
SunShower Learning
Video-based training program to inspire positive attitudes in front-line customer service employees.
- http://www.smile-video.com/
Corporate Dynamics, Inc.
Training and consulting solutions for customer service, sales, and management related issues.
- http://www.corpdyn.com/
Interaction Metrics
Customer service audit specialists.
- http://www.interactionmetrics.com/
Learning Journey, Inc.
Solutions to help increase employee morale and give better customer service through communication and corporate culture.
- http://www.learningjourneyinc.com/
Telephone Doctor
Customer service and telephone skills training company.
- http://www.telephonetraining.com/
The WOW Class
Client service training programs.
- http://www.thewowclass.com
LMR Associates
Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
- http://www.lmrassociates.com/
Belding Skills Development Corp.
Provides seminars and workshops on the topic. List of services, newsletter and contacts.
- http://www.beldingskills.com/
M2S2 Communications
Provides services focused on the telephony industry. Profile, events and contact information.
- http://www.m2s2.com/
Thank You Very Much, Inc.
Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
- http://www.thankyouverymuchinc.com/
Professional Edge
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
- http://www.proedgeskills.com/
Professional Edge
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
- http://www.proedgeskills.com/
Measure-X
Customer service and retention training and measurement. Includes testimonials and services.
- http://www.measure-x.com/
Customer Service University
Provides customer service videos and training programs. Includes online ordering and contacts.
- http://www.customerserviceuniversity.com/
Progressive Image
Customer service skills, coaching and executive training. Includes testimonials and events.
- http://www.exectrainer.com/
Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
- http://www.impactlearning.com/
Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
- http://www.customer-service.com/
Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
- http://www.quality-service.com/
Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
- http://www.telephonedoctor.com/
Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
- http://www.tootyinc.com/
Customer Service Works
Provides training programs and consulting services. Public workshops, newsletter and contact details.
- http://www.customerserviceworks.com/
Oriel Training
Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
- http://www.orieltrain.com/
ContactPoint
Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
- http://www.contactpointsolutions.com/
JoAnna Brandi & Company, Inc.
Customer care training program for managers.
- http://www.customercarecoach.com
The Physics of Customer Service
International speaker and consultant, Patrick McGaughey, offers customer service seminar and 'The Physics of Customer Service' book for download.
- http://www.customerserviceebook.com
Gehegan & Associates
Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
- http://www.gehegan.com/
WOW! Performance Coaching, Inc.
Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models.
- http://www.wowcoaching.com/
Expressive Concepts
Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
- http://www.expressiveconcepts.com/
Ford, Lisa
Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
- http://www.lisaford.com/
Myra Golden Seminars
Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
- http://myragolden.com/
Vital Signs Training
Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service.
- http://www.vitalsignstraining.com/
The I.M.P.A.C.T. Training Group, Inc.
Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
- http://www.impacttraininggroup.com/
Rapid Results
Offers training covering customer service, sales, leadership, telephone skills.
- http://www.rapid-results.com/
Davina D. Burke Training and Consulting, Inc.
An on-site consulting service that provides marketing and leasing strategies based on the apartment communitys need and training sessions to motivate personel.
- http://davinadburke.com/
Mark Eppler & Associates
Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
- http://www.markeppler.com/
Craig Harrisons Expressions of Excellence
Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
- http://www.expressionsofexcellence.com/
Cape Consulting Ltd
Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty.
- http://www.capeconsulting.com/
Customer Transformations Ltd.
Consultants in sales and customer services.
- http://www.customertransformations.com/
Snow & Associates
Dedicated to information and training regarding customer service and leadership issues.
- http://snowassociates.com
CustomersFirst.
Assists companies in obtaining, analyzing, and responding to their customers feedback. News, products and services, contacts.
- http://www.customersfirst.com/
Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
- http://www.aegiscomgroup.com/
The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.
- http://www.customerchampion.com/
Parago, Inc.
Design, development and management of customer service focused marketing programs.
- http://www.parago.com
The Service Quality Department
Customer service consulting and training organization.
- http://www.service-quality.com/
Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
- http://www.trendsource.com/
Ageless Media
Management and technology consulting company that specializes in customer relations and customer service systems.
- http://www.agelessmedia.com
Zero Variance
Provider of quality, compliance, and performance assurance services to the contact center industry.
- http://www.zerovariance.com/
Roger Rowett and Associates
Focus on service evaluation and customer consultation. Specializes in care, education, and training.
- http://www.rogerrowett.com/
AeroComp Consulting Inc.
Conducts customer service and relationship marketing consulting. Profile, rates and contact details.
- http://www.aerocompsys.com/
Business Insights Group
Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits.
- http://www.businessinsights.com/
AchieveGlobal
Helps improving the performance of their people through training in leadership development, sales effectiveness and customer service.
- http://achieveglobal.01web.com/
ShopTalk
Providing business solutions and strategies for organizations and clients about changing trends in the retail world.
- http://shoptalk.01web.com/
Reviewit4u.com
Provides service evaluations, online reviews, personal concierge services, and research.
- http://www.reviewit4u.com/
EBI Consulting
Providing assessment and consulting services. learning room, press services.
- http://ebiconsult.mridan.com/
Keep Customers
Informative site dedicated to keeping current customers.
- http://www.keepcustomers.com/
Synetro Group, LLC
Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts.
- http://www.synetrogroup.com/
GCCRM
Offers customer relationship management evaluation services. Case studies, training programs and links to resources.
- http://www.gccrm.com/
Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
- http://www.theservicesolution.com/
Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
- http://www.theservicesolution.com/
Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
- http://www.chordiant.com/home.html
Precision
Developer of help desk solutions.
- http://www.pcaonline.com/
Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
- http://www.activefeedback.com/af/
eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
- http://www.eassist.com/
Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
- http://www.charter-uk.com
Vuechat
Web-based customer service solution with webcam video.
- http://www.vuechat.com
Kanisa
Features knowledge management software products.
- http://www.kanisa.com/
Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firms site.
- http://www.kanisa.com/
SupportSentry
Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
- http://www.supportsentry.com/
FrontRange Solutions
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
- http://www.frontrange.com.au/
Aestiva
The HTML/OS product enables web designers to build advanced dynamic sites w/out CGI programming. For Unix and NT servers. ISP-friendly.
- http://www.aestiva.com
Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
- http://www.aestiva.com
ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
- http://www.scandiacom.com
Ulysses CRM
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
- http://www.qms-software.com
Cloudgate, Ltd.
Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
- http://www.cloud-gate.com/
Tree Management Systems, Inc.
Customer management software for tree, lawn, and landscape companies.
- http://www.turftree.com/
Q-go
Customer communications software based on natural language technology.
- http://www.q-go.com/
Querybot Systems
Automated knowledge base and interactive FAQ systems intended for small businesses.
- http://www.querybot.com/
Skywire Software
Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
- http://www.skywiresoftware.com/
Satmetrix Systems
Software and services company focused on customer experience management.
- http://www.satmetrix.com/
ResponseTek Networks Corp.
Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.
- http://www.responsetek.com/
Castle CRM
Providers of CRM data integration solutions. Resource library, list of clients. Contacts.
- http://www.acastle.com/
Witness Systems
Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.
- http://www.witness.com/
Aexis
Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
- http://www.aexis.com/
Aexis
Focused on BI solutions, planning, consolidation, data warehousing and related services.
- http://www.aexis.com/
Aexis
Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications. St-Stevens-Woluwe.
- http://www.aexis.com/
Aexis France
Distributeur et intégrateur de solutions de business intelligence et CRM. Courbevoie.
- http://www.aexis.com/
Exametric, Inc.
Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning.
- http://www.exametric.com/
InterFAQs
Featured automated FAQ system and knowledge base software. List of features, demo.
- http://www.interfaqs.com/
ScreenTalker
Browser based customer service software with real time interaction between an organizations help desk and their customers. A free lite version also available.
- http://www.screentalker.com/
RaiderCSS
Provides real time web based Java customer support software and live help solutions.
- http://www.raidercss.com/
ViewsCast
Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.
- http://www.synovate.com/viewscast/
CustomerFAQs Solutions Ltd.
Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.
- http://www.customfaqs.com/
Rapid Stability Incorporated
Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.
- http://www.rapidstability.com/
Blue Tahiti Software Ltd
Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.
- http://www.bluetahiti.com/
CScontact
Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).
- http://www.cscontact.com/
AppIntellect - Spotlight CRM
Offers enterprise-class CRM solutions. Features, demo. Pricing. Contacts.
- http://appintellect.com/
The Service Manager - TSM
Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.
- http://www.theservicemanager.com/
QueueVision Inc.
Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.
- http://queuevision.com/
LiveWire Logic
Developers of RealDialog automated customer service solution for sales and support queries.
- http://www.realdialog.com/index.html
Transversal Corporation Ltd
Offers call centre knowledge management solutions. List of products. Contacts.
- http://www.transversal.com/
Novo Solutions
Offers solutions for online customer service and document management.
- http://novo.padzero.com/
Groopz E-Commerce
Real-time customer service application that allows you to chat with web site visitors.
- http://digi-net.padzero.com/
Actricity
Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.
- http://www.actricity.com/
Simon Dutton Associates Ltd
Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.
- http://www.paritor.com/
HelpBasePro
Provides helpdesk solution with queues, custom fields, inbound and outbound email processing.
- http://helpbasepro.padzero.com/
TouchPoint One
Offers customer experience measurement solutions can help your company distinguish itself from the competition.
- http://touchpointone.padzero.com/
Service Check
Customer service audits performed throughout North America.
- http://www.servicecheck.com/
ICC - Decision Services
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
- http://www.iccds.com/
Confero, Inc.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
- http://www.conferoinc.com/
ServiceTRAC, Inc.
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
- http://www.servicetrac.com/
Shopn Chek International
Mystery shopping and market research services for customer satisfaction measurement.
- http://www.shopnchek.com/
IntelliShop
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
- http://www.intelli-shop.com/
Second To None, Inc.
Full service mystery shopping solutions. Apply online.
- http://www.second-to-none.com/
Hindsight
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
- http://www.hndsight.com/
Anonymous Insights, Inc.
Marketing research firm that specializes in customer satisfaction programs. Online application.
- http://www.a-insights.com/
Tenox Appraisal Systems
Customer satisfaction measurement specialists.
- http://www.weshop4u.com/
Check Mark, Inc.
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
- http://www.checkmarkinc.com/
Count On Us
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
- http://www.ucountonus.com/
At Random Communications
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
- http://www.arllc.com/
Shoppers View
Provides mystery shopping on site and by telephone to the retail industry. Online application.
- http://www.shoppersview.com/
Schryver Enterprises. LLC
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
- http://www.schryverenterprises.com/
Imyst, Inc.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
- http://www.imyst.com/
Shadow Shopper
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
- http://www.theshadowagency.com/
J.M. Ridgeway Co.
A market research and mystery shopping company providing national coverage.
- http://www.jmridgway.com
ITS (Incognito)
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
- http://www.itsincognito.com/
Secret ShopNET
Mystery shopping services. Apply online.
- http://www.secretshopnet.com/
Bare Associates International
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
- http://www.baiservices.com/
Sutter Marketing
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
- http://suttermarketing.com/
Webbtech Data
Quality assurance company specializing in mystery and comparison shopping.
- http://webbtech.com/
ACRA, Inc.
Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
- http://www.secretshopacra.com/
Quality Consultants, Inc
Conducts mystery shopping and quality reports for restaurants and lodging facilities.
- http://www.qualconsultant.com/
Ath Power
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
- http://www.athpower.com/
Shoppers Critique International
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
- http://www.shopperscritique.com/
Mystery Shoppers
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
- http://www.mystery-shoppers.com/
Service Excellence Group
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
- http://www.serviceexcellencegroup.com/
Certified Reports, Inc.
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
- http://www.certifiedreports.com
Service Evaluation
Provides a comprehensive solution for keeping on top of the front line.
- http://www.serviceevaluation.com
Jancyn Evaluation Shops
Secret shopping services used by the retail, restaurant and rental housing industry.
- http://www.jancyn.com/
Support Financial Resources, Inc.
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
- http://www.serviceexperiences.com
Satisfaction Services, inc.
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
- http://satisfactionservicesinc.com
Ardent Services, Inc.
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
- http://www.ardentservices.com/
A Customers Point of View, Inc.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
- http://www.acpview.com/
Service Intelligence, Inc.
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
- http://www.serviceintelligence.com/
The Secret Shopper Company
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
- http://www.secretshoppercompany.com/
Infotel
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
- http://www.infotelinc.com/
Greet America Mystery Shopping
Conducts many types of evaluations and surveys across North America.
- http://www.ga-mysteryshopper.com/
SG Marketing Group
Company description, services offered, and online shopper application.
- http://www.sgmarketing.com/
Mars Research
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
- http://www.marsresearch.com/
Mystery Shopping Resources
Listings of companies needing shoppers, a shoppers bulletin board, a live chat area, and a page of links to free or inexpensive items.
- http://www.volition.com/mystery.html
The Hotel Shopping Network
Provider of hotel mystery shopping and sales training services to the hospitality industry.
- http://www.hotelmysteryshopper.com/
Associate Consumer Evaluations Mystery Shopping
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
- http://www.acemysteryshopping.com/
Anonymous Shoppers and Assessments of Pittsburgh (ASAP)
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application.
- http://www.asapittsburgh.com/
Person To Person Quality
Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
- http://persontopersonquality.com/
Pinkerton Field Research Services
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
- http://www.pktnshop.com/
Reality Check Mystery Shopper
Shopper evaluations. Apply online.
- http://www.rcmysteryshopper.com/
Speedmark Information Services
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
- http://www.speedmarkweb.com/
Green & Associates
News, articles, and mystery shopper details.
- http://www.greenandassociates.com/
Michelson & Associates, Inc.
Description of the company and services offered. Apply online to be a shopper.
- http://www.michelson.com/
Hilli Dunlap Enterprises
Services offered, contact details, and application to be a shopper.
- http://www.dunlapenterprises.com/
SNEAK PEAKms
Offers a variety of customized mystery shopper and caller services.
- http://spbon.com/
The Christian Science Monitor
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
- http://csmonitor.com/2002/0528/p20s01-wmcn.html
Imaginus Training & Development Inc.
Mystery shopping, web shopping, training, motivational seminars, and focus groups.
- http://www.imaginusinc.com/
Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
- http://www.mysteryshopagency.com/
Amusement Advantage, LLC
Amusement park mystery shopping. Online application.
- http://www.amusementadvantage.com/
Barry Leeds and Associates
Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
- http://www.barryleedsassoc.com/
Richey International
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
- http://www.richeyint.com
J. E. Lowery Professional Services Corporation
Customized mystery shopping services.
- http://members.hometown.aol.com/investigator1950/myhomepage/index.html
Mystery Surfing
Independent website usability evaluation service.
- http://www.mystery-surfing.com/
Mystery Shopper, USA
Sign up to be a shopper or inquire about using this businesss services.
- http://www.bmiltd.com/
Sonyas Mystery Shoppers
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
- http://mysteryshoppercentral.homestead.com/index1.html
CV Marketing Research Inc.
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
- http://www.cv-market.com
Kinesis
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
- http://www.kinesis-cem.com/
Customer Service Perceptions
Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
- http://csperceptions.com/
Westcoast Mystery Shopping
Specializes in serving smaller retail chains throughout North America.
- http://westcoastmysteryshopping.com
National Shopping Service
Mystery shopping in America and Europe.
- http://www.nationalshoppingservice.com/
Pacific Research Group
Services include mystery shops, site inspections, and phone surveys.
- http://www.pacificresearchgroup.com
Quality Assessments Mystery Shoppers, LLC
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
- http://www.qams.com/
Douglas Stafford International
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
- http://www.douglasstafford.com
eMysteryShopper
Independent review of website usability and efficiency from a customers point of view. Online application.
- http://www.edigitalresearch.com/eMysteryShopper/
Service Alliance, Inc.
Provides mystery shopping services to a variety of industries throughout the United States.
- http://www.serviceallianceinc.com
Guest Check
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
- http://www.theguestcheck.com/
Advanced Phone Ups
Telephone training and mystery shopping of all types of vehicle dealerships.
- http://phoneups.com
C-Chex
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
- http://www.c-chex.com/
Feedback Plus, Inc.
Customized mystery shopping programs.
- http://www.feedbackplusinc.com/
The Kirandt Group, LLC
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
- http://www.kirandt.com/
Mysteryshopper.com.au Pty Limited
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
- http://www.mysteryshopper.com.au/
Quality Eye Mystery Shopping
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
- http://www.qualityeye.com/
Mysteryshopomatic.com
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
- http://www.mysteryshopomatic.com/
ICU Associates Inc.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
- http://www.icuassociates.com/
Mystery Shop Inc.
Print, telephone, and video mystery shop services.
- http://www.mysteryshopinc.com/
QualityWorks Associates
A market research organization that conducts surveys and mystery shopping.
- http://www.qualityworks.com/
RetailTrack
Retail, service, hospitality and call center mystery shopping.
- http://www.retailtrack.com/
Shopper Anonymous
Australian mystery shopping organization.
- http://www.shopperanonymous.com
Inland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
- http://inlandretailservices.com/
Inland Retail Services
Specialists in mystery shopping and merchandising services. Includes services and contacts.
- http://inlandretailservices.com/
U.S. Mystery Shoppers, Inc.
Offers services to retail and service industries in the United States. Online application.
- http://usmysteryshoppers.com/
Customer Point of View
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
- http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
Customer 1st
Full service mystery shopping company providing on-line reporting for customer service evaluation.
- http://www.customer-1st.com/
Ascent Research Associates, LLC
Offers mystery shopping and consulting services for restaurant, property management, retail and a variety of other industries in the United States and Canada. Web-based reporting. Online application.
- http://www.ascentresearch.com
Restaurant Evaluators, Inc.
Customer feedback and evaluation services. Company profile, news and contacts.
- http://www.restaurantevaluators.com/
ComSim, Inc.
Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
- http://www.comsim.com/
Sipe and Associates
Provides customer service evaluations, mystery or secret shopping services.
- http://www.sipeandassociates.com/
Data Quest, Ltd.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail).
- http://www.dataquestonline.com/
Secret Shopping Services
Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
- http://secretshoppingservices.com/
Hidden Concepts Inc.
Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.
- http://www.hiddenconcepts.com/
Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
- http://hometown.aol.com/cgr315/index.html
All-Star Customer Service, Inc.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
- http://www.mysteryshoppingexperts.com/
Frontline Shoppers Inc.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
- http://www.frontlineshoppers.com/